HELP AND SUPPORT is a customer centric website, our focus is to provide a top notch support to our loyal customers so they keep coming back for more.

Please take a look at our FAQ’s below and if you are still unable to find the answer to your question, please Contact Us.


 Help | FAQ’s | Shipping | Track Your Order | Customer Reviews | Your Safety & Security | Disclaimer

– FAQS –

General Questions

What is 10% cashback and how does it work?

We have introduced a 10% cashback offer to all our customers whether they are new or have been buying from us on regular basis.

Its our way of rewarding our customers loyalty with cashback!

So if you bought something for $100 your crypto cashback would be $10, you could either use that to withdraw in your wallet or else when you are buying from us again use this to make up for the total payment in your cart!

Are the products in the store lab tested?

To ensure the highest quality, we only allow the sale of Brands that are lab tested and have an independent verified quality control procedures in place.

Ordering AND Payments

What payments are accepted at

As a weedonline247 customer, your safety and anonymity is our first priority, we take great pride in serving our customers (within our shipping countries) all over the world.

We happily accept crypto Payments such as:


We may also accept PayPal and other payment methods from our regular clients. If you have bought from us more than “5 times” and you prefer to pay through PayPal or your card, please Get InTouch with us.

Unpaid Orders Cancellation Policy

Once you have placed your order with us, payment must also be submitted before we can fulfill.

If you missed the payment step when placing your order, there is also a link that can be found in your order confirmation email or dashboard if you have registered an account with us.  

NOTE: Orders that are left unpaid after 24 hours will be CANCELLED, and you’ll have to submitted another order into our system.

Is There a Minimum Order?

No! There is no minimum order requirement to place an order on WeedOnline247 however shipping for all orders over $100 is FREE.

Can I Have My Friend Pay The Order For Me?

Yes they can!

Each crypto address that you see on the payment page is unique per customer that’s tied to a unique customer order number.

As long as the payment is made it will be tied up to your account. Feel free to share your payment address with your friend.

Refund Policy

If you have a paid order that has not been shipped out yet and you need to cancel,  please contact us immediately so we can stop the order and issue a refund.  

Please note, that refunds can take 2-3 business days to process.  

If you have received a wrong order we will be happy to reimburse you the shipping fee to send it back before dispatching you the right one or if you prefer to get refunded you will have to provide us with your crypto address for the refund.

All returned items must be sent back in their original condition to receive a full refund.


Do you deliver the same day?

No! If you are located in the US or Canada we will ship your order the day its received. However for International orders, shipments as sent the following day, we provide tracking on all orders after they are shipped.

You can track your order here

When should I expect my package to arrive?

We are open Monday-Saturday, and ship daily around 4:30pm. The timing of your package can be affected by many factors, from delays, to route changes, etc. 

Standard shipping typically takes 1-2 days for US & Canada. The biggest factor most of all is where you are located and whether or not you are in a remote area.

Since we cover a lot of countries (see full list of our Shipping Countries here), delivery time can range from 8am to 8pm. We are based in California.

The best way to truly understand the delivery time of your package is over time.  As you order more frequently, be sure to take note of the time of delivery, and you’ll start to learn the time frames in your country.

Yearly Holiday Schedule

Please chat to us prior to ordering over holiday season. Deliveries won’t service on the following holidays: 

  • New Years Eve
  • New Years Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
Is My Signature Required?


By default, signature is not required for delivery and that’s to protect you!

However, the name of the recipient maybe collected by the courier to be placed in  the system for deliveries over $500.

When Do I Receive My Tracking Info?

We process & fulfill our orders Monday to Saturday between noon and 4:30pm, so you should be receiving your tracking information after your order has been shipped.

If your order came in past 3:30pm then it cannot be fulfilled for 4:30pm shipment deadline, so it will be processed on the following business day.

How fast do I get my order?

You will receive your order within 1-2 days, we ship daily at 4:30pm Monday-Saturday.

Packages can still arrive on Saturdays.

All orders need to be PAID before they can be fulfilled and sent out.

All orders place after 3:30pm cannot be shipped our for 4:30PM shipment, Saturday and during the weekend will be sent out the following Monday.

Unpaid orders will be automatically cancelled after 24 hours. 

I Don't Want To Wait Around All Day For My Order

You don’t have to!  

We have a notification system set in place, so the moment that your package gets dropped off, you will immediately receive an email notification saying it’s been delivered.  

Do You Ship on Weekends?

We do not ship on Sundays.  

All orders place after the 3:30PM cutoff on Saturday and during weekends will be shipped out on Monday.

What are the shipping costs?

We offer FREE SHIPPING on orders over $100. For orders under $100, we charge a $8 flat rate shipping fee.

Can I ship to multiple addresses?

No, we cannot spread one order to multiple addresses.

However, you are free to order a separate shipment to a separate address.

How do I know when my order has arrived?

Every order comes with a separate email notification, one for the shipping that will include your tracking info, and another that will notify you that it has been delivered.